POLICIES

badge-with-a-star

A FEW THINGS YOU SHOULD KNOW BEFORE YOUR TRIP

Children ages 2 and under ride free as lap child
Child tickets for ages 3-12

  • Please pick up your train tickets prior to boarding on the day of your scheduled trip. When picking up tickets, please arrive at the station at least 30 minutes prior to departure of your train (please arrive 45 minutes to 1 hour before departure for Special Event Trains).
  • Each class of service is reserved seating. Upgrade service and amenities will be provided to you with First Class or Diamond Class.
  • Weather may vary dramatically during your trip, so we recommend that you wear layers of clothing or bring along a jacket. Sturdy shoes with ankle support and closed toed shoes are best for train safety. We strongly discourage sandals, flip-flops, crocs, or other non-protective footwear. If you choose to wear open footwear, you do so at your own risk. (no open-toed shoes—sandals or flip-flops)
  • You may wish to bring a hat, sunglasses or sunscreen if you plan on being outside in the sun.
  • Food and Beverage Concessions are available on board for purchase, alcoholic beverages and beer are served on the train. Passengers are not allowed to board the train with their own alcoholic beverages. Coolers of any kind are not allowed on the train.
  • At the concert site in Fir, only cash is accepted at the food vendor’s cabin.
  • In addition to cash, we honor major credit/debit cards on the train.
  • Restrooms are located throughout the train and in the depots. Restrooms in LaVeta are located in the Large Box car in front of the park not in the depot.
  • Attendants are on-board to serve you.
  • While we will make every effort to seat your party at a private table, when train cars reach capacity, parties of 2 may be seated with other parties of two.
  • The Rio Grande Scenic Railroad adheres to all ADA standards. Much of our equipment is historic, and access is therefore limited. Guests who wish to receive special assistance are required to inform the reservations or ticket agent NO LESS THAN 48 hours prior to departure. To ease seating and accommodations, it is recommended that you alert our agent at the time of booking. Not all train cars are wheel chair accessible.

CHANGES OR CANCELLATIONS

If for some reason you wish to cancel your reservation, you must call 1-877-726-RAIL (7245), 48 hours before the date of your trip. If a cancellation is made more than 48 hours prior to departure a full refund will be given. There are no refunds given if a cancellation is made after the 48-hour deadline, however your trip may be rescheduled for a later date. There are no refunds issued for Special Event Trains. The conditions do not apply to groups, charters, or non-scheduled trains.

Our goal is your complete accommodation and satisfaction, if you have any questions please call: 1-877-726-RAIL (7245).

SERVICE ANIMALS

Service animals are animals that are trained to perform a specific task for the benefit of a person with a disability, and are permitted in all areas where passengers are allowed. Rio Grande Scenic Railroad personnel may ask what task(s) the service animal performs. Pets for which no claim of service is made, are not allowed to ride the train.

Pets and Animals Not Considered Service Animals

The following types of animals are considered pets (not service animals) and are not allowed to ride the train.

  • Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
  • Search and Rescue Dogs:* Animals that are trained generally, but not to assist a particular passenger.
  • Police Dogs:* Other than dogs brought on trains by the Police Department in official capacity.

* If the passenger or agency feels an exception needs to be made for search and rescue dogs or police dogs, contact the Rio Grande Scenic Railroad for assistance.

Control of Your Service Animal

You must keep your service animal under control at all times. The animal should always be on a leash, harness or other tether, unless this is not possible due to a disability or if the leash or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control.

Rio Grande Scenic Railroad personnel may require you to remove your service animal en route or from the station premises if:

  • The animal is out of control and you do not take effective action to control it (for example, a dog causes a significant disturbance by barking repeatedly and uncontrollably or is not housebroken) or
  • The animal poses a direct threat to the health or safety of others.

If you are asked to remove your service animal, but you would like to remain on the premises and/or continue travel without the animal, you must make arrangements for another person or local animal control to accept custody of your animal, and you may be required to continue or begin your travel at a later time or on a later date.

Service Animal Must Remain on Floor

A service animal must sit under the passenger’s seat or at his or her feet. Service animals are not allowed to sit in the aisle or on seats.

Walking Your Service Animal

If the train schedule permits, you may walk your service animal at station stops provided that you stay within reasonable proximity to the train and re-board promptly when the conductor notifies you that the train is about to depart. If you plan to walk your animal during the trip, please notify the conductor when you first board the train. Some routes may have limited or no stops for the duration of your trip, so we encourage you to check schedules before you make your travel plans.

Rio Grande Scenic Railroad employees are not responsible for the care or supervision of any passenger’s service animal. The owner of the animal is responsible for any damages caused to a passenger, staff member or any property that may be damaged by the animal.